- Sorry, this job is no longer available! -

Desktop Support Engineer - Apple Mac - Cool Media Company!

London - London

£30,000 - £38,000   Bonus + VERY Gen.

Desktop Support Engineer - Apple Mac - Cool Media Company!

Our 'super cool' technology in to media/advertising client is looking for an enthusiastic, smart and ambitious Mac focused desktop engineer.

Location: Bank / Cannon Street.

This is a really sociable organisation so it will be essential that you are a good communicator and get on well with face to face support, setting up new users etc.

Key facts:

  • 106 people employed in London office (600+ globally)
  • Global business with 25+ offices in each continent
  • You will be reporting to an IT manager that is often travelling so it will be essential that you are happy working along

You will be looking after the London office and supporting the desktop users and helping with system issues to ensure calls and tickets are resolved in a timely manner. For success in this role it will be essential that you are proactive, motivated and comfortable with interacting with staff and end users at all levels within the organisation.

Summary of Duties:

  • Support users in a Mac environment (95% mac based)
  • Perform as a first line technician for on-site and remote fixes
  • Handle incidents and service requests in a timely manner
  • Onboard and Offboard employees by creating/revoking accounts
  • Manage and create accounts/groups on G Suite
  • Ensure high levels of customer satisfaction is maintained
  • Ensure all KPIs and SLAs are achieved
  • Liaise with second/third line engineers when escalation is necessary
  • Manage system installations, hardware and software upgrades
  • Implement software upgrades and installs as required
  • Maintain procedures and system documentation
  • Perform as a first line network technician when required

Skills and Experience:

In addition to outstanding client facing skills experience should include:

  • Apple mac and associated apps
  • All versions of Microsoft Office
  • G Suite
  • Okta
  • Basic Networking skills
  • Ability to multi-task
  • Analytical mind, with a problem-solving ethic
  • General security methodologies


  • Contrib pension
  • Breakfast on Monday & lunch on Thursday
  • Drinks events, thirsty Thursday
  • Annual summit (whole company taken typically top Asia or South America for a weekend conference
  • Reduced summer working hours

Desktop Support Engineer - Apple Mac - Cool Media Company!

Desktop Support Mac Mac OS 2nd Line Support

Updated: Wed Jun 05 2019 01:30:00 GMT+0000 (Coordinated Universal Time)