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Desktop Support Engineer - Apple Mac - Cool Media Company!

London - London

£200 - £220   Extensions Likely

Desktop Support Engineer - Apple Mac - Cool Media Company!

Our 'super cool' technology in to media/advertising client is looking for an enthusiastic, smart and ambitious Mac focused desktop engineer.

Location: Cannon Street / Bank

This is a really sociable organisation so it will be essential that you are a good communicator and get on well with face to face support, setting up new users etc.

Key facts:

  • 300+ people employed in London office (600+ globally)
  • Global business with 25+
  • You will be reporting to an IT infrastructure & service manager

You will be looking after the London office and supporting the desktop users and helping with system issues to ensure calls and tickets are resolved in a timely manner. For success in this role it will be essential that you are proactive, motivated and comfortable with interacting with staff and end users at all levels within the organisation.

* current project is an Office365 migration to Google / G Suite * If you have experience or both that will be a great advantage with a leaning on G Suite.
Summary of Duties:

  • Support users in a Mac environment (95% mac based)
  • Perform as a first line technician for on-site and remote fixes
  • Handle incidents and service requests in a timely manner
  • Onboard and Offboard employees by creating/revoking accounts
  • Manage and create accounts/groups on G Suite
  • Ensure high levels of customer satisfaction is maintained
  • Ensure all KPIs and SLAs are achieved
  • Liaise with second/third line engineers when escalation is necessary
  • Manage system installations, hardware and software upgrades
  • Implement software upgrades and installs as required
  • Maintain procedures and system documentation
  • Perform as a first line network technician when required

Skills and Experience:
In addition to outstanding client facing skills experience should include:

  • Apple mac and associated apps
  • All versions of Microsoft Office
  • G Suite
  • Okta
  • Basic Networking skills
  • Ability to multi-task
  • Analytical mind, with a problem-solving ethic
  • General security methodologies

Desktop Support Engineer - Apple Mac - Cool Media Company!

Mac Desktop Support G Suite O365

Updated: Tue May 21 2019 01:30:00 GMT+0000 (Coordinated Universal Time)