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Service Desk Analyst - Windows/Apple + O365 - FTSE 250

London - London

£25,000 - £30,000   10% Bonus +25 Hols + More

Service Desk Analyst - Windows/Apple + O365 - FTSE 250

* Great Customer Service is at heart of this role*

We are searching for a Service Desk Analyst role for a global FTSE 250 Company, with primary location in London with convenient access to Blackfriars and St. Pauls tube stations.

As a friendly and naturally supportive individual you will join a team of 8 to provide core service support (e-mail, file and print, end user computing, back office applications) across the user base of approx. 2000.

*Great deal of emphasis on strong communication and interpersonal skills*

Main Responsibilities:

  • Providing support to responding to request of end user base
  • Troubleshooting, implementing corrective action
  • Detailed logging of support details
  • Keeping service desk manager/teammates informed about IT service issues
  • Maintaining IT technology catalogue
  • Providing informational assistance between departments

Technical environment:

  • Hybrid Windows/Mac environment, experience in both is not essential
  • Windows 7 & Windows 10
  • Mac OS
  • Microsoft Office 365 / O365


  • Up to 10% Bonus
  • 25 days` holidays
  • Subsidised Gym Membership
  • Private Health Care
  • Season Ticket Loan
  • Pension (The company matches employee contribution)
  • Outstanding career development opportunity!

AVAILABLE IMMEDIATELY, APPLY NOW! * 1-year experience in similar role minimum

Service Desk Analyst - Windows/Apple + O365 - FTSE 250

Service desk analyst service desk support desktop support

Updated: Thu May 09 2019 01:30:00 GMT+0000 (Coordinated Universal Time)