Application Support Lead

A well-known London institution is looking for a Applications Support Lead based in South Kensington. This is a newly created role within the IT department of circa 20 people. This role will be pivotal to ensure the IT department's licensing and asset management is consistent and accurate. This is key for our client to ensure that their CRM and ticketing platforms are performing well and up to date.

This is very much a hands on support role though you will also be attending multiple meetings stakeholders and 3^rd party providers. You will be joining and leading a team of 3 talented support analysts in this role, and you must have experience with Galaxy Ticketing and Silverbear CRM to be considered.

Our client are currently working fully remote at the moment, and there are remote working options available (2/3 days a week at home) once everything returns to 'normal'.

Essential skills:

• Experience maintaining and supporting Galaxy Ticketing
• Experience maintaining and supporting Silverbear CRM
• 2^nd and 3^rd line applications support
• Stakeholder and people management experience
• Experience with QA testing and monitoring availability, performance, and throughput of relevant applications

Nice to have:

• ISTQB Foundation
• Project management experience

Along with working for a great team, with some fantastic career development potential you will receive the following benefits:

• 28 days holiday + public holidays
• Pension - very generous contributions 10%+
• Life insurance
• Season Ticket Loan
• Cycle to Work Scheme
• Subsidised Staff Canteen

This is an immediate requirement, but my client will accommodate a notice period. Apply now to join a famous institution with a great work culture!

Applications Support Lead