Desktop/Tech Support | London

Our client is a global investment company with offices in Asia, Europe and the States .

They are looking for an exceptional candidate to join their growing Helpdesk/Desktop Team in a Tech Support role

This support team deals with the new joiner and relocation setups, daily support of user requests, purchase and maintenance of desktops and smartphones, software licensing, and application deployment. You will continuously improve workflows by assessing, documenting and programming fixes and solutions, and providing training. The valuable work of this team contributes to strengthening their business resilience. Regardless of the challenge, The company is always motivated to deliver a reliable service.

Responsibilities:

• Provide first level and second level support to users
• Configure, support and maintain Windows and Linux workstations
• Engage in real-time in the life cycle of user onboarding, support, offboarding
• Mobile Device Management (MDM) and user support
• Improve and automate reports using APIs or datafiles
• General support, monitoring and reporting
• Regular inventory and IT asset management
• Incident handling and change management
• Evaluate software and hardware
• 3rd-party vendor interactions
• Technical documentation

A huge plus would be coming from a finance or investment background with some development and automation experience

Apply to this Tech Unicorn because they are looking for you ASAP!

Desktop/Tech Support | London